Frequently Asked Questions (FAQ)
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What products does Al Anwar Baggage offer?
We offer a wide variety of luggage and travel accessories, including backpacks, soft-and hard-shell trolleys, duffel bags, character trolley bags, file bags, and related accessories. We stock both international brands (e.g. Samsonite, Delsey, American Tourister) and locally made luggage in Pakistan. Alanwarbaggage -
Do you provide delivery all over Pakistan?
Yes, we deliver across Pakistan. Whether you’re in Karachi or in any other city, we’ll ship your order to you. Alanwarbaggage -
Do you offer luggage repair services?
Yes. We have a Luggage Repair Service where we pick up your bag from your home, assess damage, provide a quote, carry out the required repairs or replacements, and deliver the bag back to you. Alanwarbaggage -
What is the process for customizing luggage?
We offer customization such as Luggage Art (custom designs applied), or other modification requests. Please contact us with your design requirements to get a quote. (If you have more details, these can be added.) Alanwarbaggage -
What is your refund and returns policy?
We have a Refund & Returns Policy. If you receive a defective item, or there is an issue with your order, you may return it within the terms specified. Please check the policy page for details. Alanwarbaggage -
How can I check luggage sizes / choose the right size?
There is a Size Chart page to help you choose the right luggage or bag size based on your travel needs and airline restrictions. Alanwarbaggage -
How can I contact Al Anwar Baggage?
You can reach us via our Contact Us page. Also via our store in Karachi (Gul Plaza) or through social media channels such as Facebook / Instagram. -
What types of luggage do you sell?
We sell soft and hard-shell trolley bags, cabin luggage, duffel bags, backpacks, business briefcases, laptop bags, and kids’ character luggage. -
Which brands do you stock?
We carry popular international brands like Samsonite, Delsey, American Tourister, Carlton, as well as high-quality local luggage brands at competitive prices. -
Do you have sets of luggage?
Yes! We offer 3-piece, 4-piece, and even 5-piece luggage sets to meet the needs of frequent travelers and families. -
Do you provide warranty on luggage?
Yes. Most branded luggage comes with a manufacturer warranty. We also provide repair support for warranty claims and after-warranty servicing. -
Do you offer custom branding on luggage?
Yes. We can add your company logo or custom designs on bulk orders — perfect for corporate giveaways, events, and travel groups. -
Can I buy online or only in-store?
You can do both. You can shop through our website or visit our store at Gul Plaza, Karachi to check products physically. -
Do you deliver all over Pakistan?
Yes. We deliver to Karachi, Lahore, Islamabad, Faisalabad, Multan, and all major and minor cities of Pakistan. -
How long does delivery take?
Delivery in Karachi usually takes 1-2 days. For other cities, 3-5 business days depending on courier service. -
Do you offer cash on delivery?
Yes, we offer cash on delivery for most cities across Pakistan. -
Do you offer luggage repair service?
Yes. We can repair broken handles, wheels, zippers, locks, and other parts. Pick-and-drop service is available within Karachi. -
Can you replace luggage wheels?
Yes. We stock a variety of spare parts including wheels and handles, so we can replace damaged ones quickly. -
Do you sell spare parts separately?
Yes. Wheels, handles, locks, and telescopic handles can be purchased separately for DIY replacement. -
What payment methods do you accept?
We accept cash, bank transfer, credit/debit cards (for in-store purchases), and cash on delivery for online orders. -
What is your refund and exchange policy?
Items can be returned or exchanged within 7 days if unused, in original packaging, and with proof of purchase. -
How do I contact you?
You can call us, WhatsApp us, email us, or visit our Gul Plaza store. Details are available on our Contact Us page.
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