Luggage Art – Customize your Bag

Q) What is the origin of truck art?

A)The idea of Truck art originated in the late 1970s when European and American tourists took back photographs they have taken of heavily decorated and painted Trucks and buses on the streets of Pakistan.
It has evolved as a radiant genre now being very popular.

Q) What is CHAMAKPATTI?

A) Chamakpatti is the name of an art-form particularly referred to the shiny colorful sticker sheets we see on buses, trucks and rikshaws in Pakistan. A lot of products are made purely with this sticker art which gives it a cultural and authentic truck art look.

Q) What is HANDPAINTED?

A)Hand painting is a process of
putting paints on surface/material. All the design and elements are purely
made with using oil or acrylic paints. It is long-lasting and has a pungent smell.

Q) Are CHAMAKPATTI products washable?

A) NO. They are not washable. However, they can be cleaned with a damp cloth.

Q) Are HANDAPINTED products washable?

A) Yes. Most of them are. All
Handpainted items on Silver, steel or ceramic are washable. No Handpainted product on a wooden surface is washable.

Q) Is CHAMAKPATTI sticker work long lasting?

A) It definitely is. It is the same
art form you see on buses/rikshaws in Pakistan. They go through all kinds of
weather and the sticker remains intact. Similarly, all our Chamakpatti items
are made for usage with cleaning instructions. They are meant to last a lifetime if used with care.

Q) What is a CARE INSTRUCTION card?

A) A care instruction card is sent
with all our packages to the customers. It is there to guide our customers about how to use and care for a particular product. It has all the required
details.

Q) If I receive a damaged product? What is the process?

A) Although we make sure that all our products are bubble wrapped and safely packed but sometimes due to courier
mishandling, damage can occur. We have a very open return policy. It is advised to take pictures and videos of the damaged product and share with us. We take quick action based on the damage and you can get a new item in return. The damaged item is not to be thrown but safely packed with you so we can get it picked for claim.

Q) My product is NOT as I see in the picture, there are some alterations. WHY?

A) The products are completely
handmade. Every product is made from scratch by our skilled team of artisans.
Imperfections are part of our process and they make our handmade products even
more beautiful. Our teams try our best to maintain same design guidelines but there are chances of minute design/color changes as part of the hand process. A product CANNOT be returned on these minute changes.

Q) Do you take advance payment for your products?

A) YES. For some of our products 100% advance payment is required. It however varies from product to product. It mostly applies to high involvement products like Suitcases, Tea Trolley and tables. It also applies to most customized products especially customization coming from the customers end. The customization can be in color, design, craft and etc. Even a little change asked by a customer results in taking 100% advance payment.

Q) Are customized products
refundable?

A) NO. Customized products are
non-refundable, non-exchangeable. (Unless there is a design/color/name mistake
from our end)

Q) Where are your products made?

A) All our products are produced in Karachi,
Pakistan. We are a proud Pakistani company and we ONLY used locally
manufactured items and raw material.

Q) Where is our brand operated from?

A) Karachi, Pakistan.

Q) How long does it take for a
product to reach me?

A) Our standard manufacturing time is 0-14 days (mentioned on our website with every product). Shipping time is 3-5 days.

Q) Why was my order cancelled?

A) Order cancellations are based on various reasons: If the customer tries to cheat the
system in any way, our system cancels the order and put the respective customer in fraud.